Do you offer Sponsorship?
Yes, we do and you can apply for sponsorship anytime of the year. However, your chances of sponsorship are greater if you apply before a season starts. Please use our online sponsorship page to apply for sponsorship. Please do not call or email in regards of Sponsorship. All application MUST go via our online form – click here
How do I return an item?
Please review the return information on our website. – click here Print out the return form and mail the product back with required information. When the item is received your account will be refunded.
Product/Installation Questions & Troubleshooting
What Bottom Bracket Do I Need?
You may contact us to help figure this out, or you may use our Find a Dealer feature to find an Authorized Hawk Racing Dealer in your area so they can assist you in picking the right bottom bracket for your bike. If you’re still unsure on which bottom bracket your bike uses, then we recommend you contact a local bike shop. This will ensure that you receive the correct bottom bracket and that it is properly installed.
I installed my new bottom bracket and after riding a bit I hear a noise coming from the BB. What could that be?
If you installed our bottom bracket and you start hearing a noise from the bottom bracket that sounds like the bearings are dry after riding a while, please lubricate your chain ring bolts. This is a VERY important step of servicing your bicycle and this step should fix the issue. (Lubricate the bolts even if your crank set is brand new.)
I installed my new bottom bracket and it makes a squeaking noise when I pedal. Why and What do I do?
If the squeaking occurs only when riding and not when spinning the pedal with just your hand, then the chain bolts may have loosened during the installation of your bottom bracket. Tighten these bolts and the squeaking during pedaling should disappear. If not, you may want to visit an Authorized Dealer to ensure proper installation of the bottom bracket.
Can I touch the bearings with my hands?
It is very important that you DO NOT touch bearings with your hands only. Use rubber gloves to handle bearings and grease them before you press them into the frame. This is very important with BB30 and BB90.M bearings because it will extend the life of the bearings.
Any tips to install the PressFit Bottom Brackets and Adapters?
When you install the internal bottom brackets, such as the BB30.24, BB30, BB86 you can use a headset press. With the BB30, we recommend to use the Park Tool BB30 kit, so the bearings get pressed on the outside of the bearings. It is very important that you press one at a time and don’t try to install both at the same time. This may damage the bearings. Use the bottom bracket shell of your frame to have a straight surface to install the first cup or bearing, then do the same on the other side. We recommend the White Lightning clear Crystal Grease for installation.
How do I install the 0.5mm washer for my ENG BB for Shimano?
You usually don’t install it at all. Our BB is made to replace the Shimano BB 1:1. However, since were selling a part for use on a used bicycle, you may have “faced” your bottom bracket shell. Doing so, removes material from the shell. If you have done this too often you will have side to side play. In this case, you need the washer. We ship the washer just in case you need it. We would rather have you on the road as quickly as possible instead of waiting a few more days to receive the washer if needed.
Can I use other brake pads on Hawk Racing carbon fiber wheels other than the Hawk Racing brake pads?
No, you will void the warranty. Even if you would use Yellow Swiss Stop brake pads that are recommended for carbon rims. The yellow Swiss Stop brake pads heat up the rim too much and will damage our rims. DO NOT use any other brake pads other than the brake pads from Hawk Racing.
Order & Purchasing Questions
Can I order from outside the United States?
Yes you can, but you can’t do this online. Our shopping cart will only accept your credit card if you are in the United States. In order to place an order you need to send an email to firstname.lastname@example.org with the following information:
- Full Name
- Full Address
- Phone number
- Your order with style, color and QTY
For example, we have shipped products like bottom brackets with the US Postal Service flat rate box. A bottom bracket or two and a set of derailleur pulleys costs around $25.00 US (shipping and handling).
You can use all the US dollar prices of our website to calculate your total for the order, but we will send you a confirmation and a total price via email.
Your order can only be paid with PayPal to email@example.com
Once paid, we will ship your order.
Before you contact us with an order, please check first to see if we have a distributor in your country. – click here
Can I order custom stickers/decals for my bike?
Yes, you can! Since all our stickers/decals are made in-house, we can offer multiple colors in one of two Hawk Racing designs. Custom decals are by request only, so contact us and we will be happy to help!
Is the price for the Derailleur Pulleys for each or a set?
The price is for a set, so please do not order a QTY of 2 if you only need them for one bicycle.
When will my order ship?
Orders placed before 2:00PM EST (in USA) will be shipped the same day. Those placed after this time will be shipped on the following business day.
How long will my order take to arrive?
It depends on your method of shipment and where you are shipping to:
If your order is within the US: USPS First-class is 3-5 business days and Priority is 2-3 business days. FedEx Economy is 4-5 business days and Express is 2-3 business days.
If your order is International: USPS First Class is 21-30 days and Priority is 6-10 days. FedEx Economy is 7 business days and Priority is 2-3 business days.
Note: International times will differ depending on country being shipped to.