Frequently Asked Questions

General Questions

Do you offer sponsorship?

Yes, we do.  You can apply for sponsorship any time of the year.  However, sponsorships run January through January, so applying early makes the most of your sponsorship period.  Please submit all sponsorship applications through the form found here.  Calls or emails regarding sponsorships will not qualify as applications.

How do I return an item?

Please review the return information found on the Warranty & Returns section of our website.  Please complete the form found there, and a representative will send you the return authorization.  When the item is received, your account will be refunded.

How do I return an item for warranty or crash replacement?

Please review the warranty information and use our online form found on the Warranty & Returns page of our website.  A representative will contact you with your return authorization.

Product & Installation Questions

What bottom bracket do I need?

If you are unsure of the correct bottom bracket for your bike, contact us and one of our team of specialists will help you find the right fit.  If you would like a more local touch, use our Dealer Finder to locate an Authorized Hawk Racing Dealer in your area to help you make the decision.  We highly recommend making use of your local bike shop, as they will not only be able to determine the correct bottom bracket for your bike, but also make sure that it is properly installed.

I installed my new bottom bracket, but I hear a noise coming from the bottom bracket after riding it a bit. What could that be?

If you installed our bottom bracket and you start hearing a noise from the bottom bracket that sounds like the bearings are dry, please lubricate your chain ring bolts.  This is a VERY important step of servicing your bicycle and should fix the issue.  NOTE: Lubricate the bolts even if your crank set is brand new.

I installed my new bottom bracket and it makes a squeaking noise when I pedal. Why and what do I do?

If the squeaking occurs only when riding and not when spinning the pedal with your hand and no weight on the bike, then the chain bolts may have loosened during the installation of your bottom bracket.  Tighten these bolts and the squeaking during pedaling should disappear.  If not, you may want to visit an Authorized Dealer to ensure proper installation of the bottom bracket.

Can I touch the bearings with my hands?

It is very important that you DO NOT touch bearings with your bare hands.  Use rubber gloves to handle bearings and grease them before you press them into the frame.  This is very important with BB30 and BB90 bearings because it will extend the life of the bearings.

Any tips to install the PressFit Bottom Brackets and Adapters?

When you install internal bottom brackets such as the BB86/90/92 or PF30 you can use a headset press.  With the BB30, we recommend the use of the Park Tool BB30 kit so that the bearings get pressed using the outer edge of the bearing race.  It is very important that you press one at a time and don’t try to install both at the same time.  Doing so may damage the bearings.  Use the bottom bracket shell of your frame as a straight surface to install the first cup or bearing, then do the same on the opposing side.  We recommend White Lightning Clear Crystal Grease for installation.

What grease should I use to install my bottom bracket?

For all bottom brackets, we use the White Lightning Crystal Grease for installation.  Our bearings never need to be disassembled and repacked since they use our own proprietary lubricant, so you will never need to worry about internal grease.

How do I install the 0.5mm washer for my ENG BB for Shimano?

In most cases, the washers included with your bottom bracket are not required for installation.  However, given that most of our bottom brackets are being installed on bikes that have been ridden already, we include them as a precaution.  Removal and installation of bottom brackets wears a small amount of material from the bottom bracket shell.  As this happens, space develops between the bottom bracket and the shell.  We include the washers to eliminate this space if your bike has experienced this wear.

Can I use brake pads other than those made by Hawk Racing on my Hawk Racing carbon fiber wheels?

Using third party (or non-Hawk Racing) brake pads voids the warranty on your wheels.  Our brake pads are specifically formulated for the carbon used in the making of our wheels.  Other brake pads, even those recommended for use on carbon rims, heat the rim too much and will damage our rims  DO NOT use any other brake pads other than those made by Hawk Racing.

Ordering & Purchasing Questions

Can I order from outside the United States?

Absolutely!  We love our international customers.  We are happy to ship overseas.  Be aware, however, that international orders do not qualify for our free shipping, take a bit longer to reach you, and do cost a bit more in shipping.  We recommend using our Dealer Finder first to see if there is a distributor in your country before placing an order yourself through our website.  This will likely save you some money.  Have a shop that you like to work with?  Have them contact us to become an Authorized Hawk Racing Dealer.

Can I order custom stickers/decals for my bike?

Yes you can!  Since all of our stickers and decals are made in-house, we can offer multiple colors in one of two Hawk Racing designs.  Custom decals are by request only, so contact us and we will be happy to help!

Is the price for the Derailleur Pulleys for one or a set?

The price is for a set.  Each package contains two derailleur pulley wheels matched to the drivetrain you specified upon order.

When will my order ship?

Orders placed before 2:00PM EST (in the USA) will be shipped the same day.  Those placed after this time will be shipped the following business day.

How long will my order take to arrive?

It depends on your method of shipment and where you are shipping to.  Here are a few guidelines to help you estimate:

If your order is within the US: USPS First Class is 3-5 business days and Priority is 2-3 business days.  FedEx Economy is 4-5 business days and Express is 2-3 business days.

If your order is international: USPS First Class is 21-30 day and Priority is 6-10 days.  FedEx Economy is 7 business days and Priority is 2-3 business days.

Note: International estimates will differ depending on the country being shipped to.

Have another question and can't find it here?
Contact us and we'll get in touch with you shortly.

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